How Can We Help You?

Go to my.ratedreviews.com.au and click "Forgot password" on the login screen. Enter your email address and we'll send you a reset link within a few minutes. Check your spam folder if you don't see it.

The most common cause is that the Google account you're logging in with doesn't have Owner or Manager access to the Google Business Profile. Make sure you're signing in with the Google account that manages your business listing. If the problem persists, try disconnecting and reconnecting from your dashboard settings, or contact us at [email protected].

Yes — you can upload a CSV file with your customer names and contact details (email or phone number) and send review requests in bulk. Your CSV needs columns for Name, Email and/or Phone. You'll find the bulk upload option under Review Requests → Import Customers in your dashboard.

When a customer receives your review request and rates their experience, our system checks their star rating. If they give 1–3 stars, their feedback is sent privately to you via your dashboard and email — so you can reach out and resolve the issue before it becomes a public review. If they give 4–5 stars, they're directed straight to Google, Facebook or whichever platform you've prioritised. You can configure the rating threshold in your account settings.

You can change your plan at any time from your account settings under Billing → Change Plan. Upgrades take effect immediately. Downgrades take effect at the start of your next billing period. If you need help choosing the right plan, contact us at [email protected].

If you cancel your subscription, your account will remain active until the end of your current billing period. After that, your account will be deactivated and you'll lose access to the dashboard. Your data is retained for 30 days after cancellation, during which time you can reactivate your account. After 30 days, your data is permanently deleted. If you'd like an export of your data before cancelling, contact us and we'll arrange that for you.

First, check that the phone number is entered in the correct format — Australian mobile numbers should be entered as 04XX XXX XXX or +614XX XXX XXX. Also check your monthly SMS credit balance in your dashboard. If numbers and credits look correct, some carriers may filter automated messages — try sending a test to your own mobile. Still having issues? Email us at [email protected] with the customer number and we'll investigate.

Yes — for Google and Facebook reviews, you can respond directly from your Rated Reviews dashboard without logging into each platform separately. Our AI can generate a response for you in one click, or you can write your own. Simply find the review in your inbox, click Reply, and post.