Your Privacy Matters

Privacy Policy

Last updated: March 2026 · Rated Reviews Pty Ltd · ABN 80 169 872 326

1. About This Policy

Rated Reviews Pty Ltd ("Rated Reviews", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website at ratedreviews.com.au or use our review management platform.

We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or platform, you consent to the practices described in this policy.

If you do not agree with this policy, please do not use our website or services. If you have questions, contact us at get@ratedreviews.com.au.

2. Information We Collect

Information you provide to us

  • Account registration details (name, email address, phone number, business name)
  • Billing and payment information (processed securely via Stripe — we do not store card details)
  • Business information (address, Google Business Profile details, industry)
  • Customer contact lists you upload for sending review requests (names, email addresses, phone numbers)
  • Communications with our support team

Information collected automatically

  • Usage data (pages visited, features used, time spent on platform)
  • Device and browser information (IP address, browser type, operating system)
  • Cookies and similar tracking technologies (see Section 6)

Information from third parties

  • Review data from connected platforms (Google, Facebook, TripAdvisor etc.) that you authorise us to access
  • Google Business Profile insights data you authorise us to access

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate and improve our review management platform
  • Send review request messages (SMS, email, WhatsApp) on your behalf to your customers
  • Generate AI-powered review responses on your behalf
  • Process payments and manage your subscription
  • Send you service updates, product announcements and support communications
  • Analyse usage to improve our features and user experience
  • Comply with our legal obligations
  • Detect and prevent fraud or misuse of our platform

We will not use your information or your customers' information for any purpose other than providing and improving our services to you.

4. Sharing Your Information

We do not sell, rent or trade your personal information to third parties. We may share information with:

Service providers

Trusted third-party providers who assist us in delivering our services, including Stripe (payments), AWS (cloud hosting), and communication providers (SMS/email delivery). These parties are contractually bound to keep your data confidential.

Review platforms

When you connect your Google, Facebook or other accounts, we exchange data with those platforms as authorised by you. This is necessary to pull your reviews and post AI responses on your behalf.

Legal requirements

We may disclose information where required by law, court order, or government authority, or where we believe disclosure is necessary to protect our rights or the safety of others.

Business transfers

If Rated Reviews is acquired, merged or its assets transferred, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Data Storage & Security

Your data is stored on secure servers located in Australia and/or other jurisdictions operated by our cloud hosting provider. We implement industry-standard security measures including:

  • SSL/TLS encryption for all data in transit
  • Encryption of sensitive data at rest
  • Access controls limiting who can access personal data
  • Regular security reviews and monitoring

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we will notify you promptly in the event of any data breach that affects your information.

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time by contacting us.

6. Cookies

We use cookies and similar tracking technologies to improve your experience on our website and platform. These include:

  • Essential cookies — required for the platform to function (login sessions, security)
  • Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)
  • Marketing cookies — used to show you relevant ads on other platforms (e.g. Facebook Pixel, Google Ads)

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform. See our Cookie Policy for full details.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt out of direct marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at get@ratedreviews.com.au. We will respond within 30 days.

To lodge a complaint with the OAIC, visit www.oaic.gov.au.

8. Third-Party Links

Our website and platform may contain links to third-party websites (such as Google, Facebook, TripAdvisor). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our platform is intended for use by businesses and persons aged 18 years and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify you by email or via a notice on our platform. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, please contact us: